Privacy Policy
1. We respect your privacy
At Lunar & Sol (“Lunar & Sol”, “we”, “us”, or “our”), your privacy matters deeply. We are committed to protecting your personal information and creating a safe, respectful, and trusted experience across our studio, website, classes, events, and booking platforms. This Privacy Policy explains how we collect, use, disclose, and protect your information. "Personal information" is information we hold which is identifiable as being about you.
2. What personal information we collect
We may collect the following types of personal information from you:
Full name
Date of birth
Gender (optional)
Contact Information
Email address
Phone number
Residential address
Emergency contact details
Health & Wellness Information
Injuries or physical limitations
Pregnancy or postnatal information
Relevant medical conditions or movement considerations
Physical readiness disclosures provided through waivers or intake forms
Financial Information
Payment and billing details processed securely through trusted third-party payment providers
Studio & Digital Usage Information
Booking and attendance history
Membership details
Website or app interactions
Preferences and communication settings
Communications between us
3. How we collect your personal information
We collect personal information from you in a variety of ways, including: when you interact with us electronically or in person; when you access our website; and when we transact or deal with you in the ordinary course of our business operations.
4. Use of your personal information
We use your information to improve our services and products and to notify you of opportunities that we think might interest you in the ordinary course of our business. We also use your information to manage class bookings, memberships, waitlists, and attendance; deliver safe and personalised movement experiences; tailor Pilates, yoga, reformer, breathwork, and wellness services appropriately; process payments securely; communicate important studio updates, confirmations, schedule changes, and service announcements; send newsletters, offers, events, and community updates (you may unsubscribe at any time); improve our services, operations, and member experience; meet legal, insurance, health, and safety obligations.
5. Momence & Third-Party Platforms
Lunar & Sol uses Momence as our official booking, scheduling, and membership management platform. By using our services, you acknowledge that your information may be processed and stored through Momence in accordance with their privacy and security standards. We may also use trusted third-party providers for:
Payment processing (including Stripe or similar providers)
Email marketing
Analytics and website functionality
Customer communications
We do not store full credit card information directly on our servers.
6. Access to your personal information
You can access and update your personal information by contacting us at: hello@lunarandsol.com
7. Health Information & Duty of Care
Any health or medical information shared with us is treated sensitively and confidentially and is used solely for the purpose of supporting your safety and participation within the studio environment. While our instructors may offer movement modifications and general wellness guidance, Lunar & Sol does not provide medical advice, diagnosis, or treatment.
8. Photography & Media Consent
From time to time, photography or video may be captured within the studio for marketing, social media, website, or community purposes. By attending classes or events, you consent to the possible use of your image or likeness unless you notify us in writing prior to attendance.
9. Data Security & Retention
We take reasonable technical, administrative, and physical measures to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration. Your information is retained only for as long as reasonably necessary to:
Provide services to you
Meet legal or regulatory obligations
Resolve disputes
Enforce studio agreements
10. Your Rights & Choices
You may request to:
Access or Update Your Information: You may review or update your personal information through your member profile or by contacting us directly.
Opt-Out of Marketing: You may unsubscribe from promotional emails or marketing communications at any time using the unsubscribe link provided. You may request the deletion of your account or personal information, subject to any legal or operational obligations requiring retention.
11. Complaints about privacy
If you have any complaints about our privacy practices, please feel free to send in details of your complaints to: Attn: Administration Lunar & Sol Pty Ltd 99 Brewer Road, Bentleigh VIC 3204 We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
12. Changes to this policy
Lunar & Sol reserves the right to update or modify this Privacy Policy at any time. Any significant changes will be communicated via our website, booking platform, or email communications.
13. Website
When you visit our website; we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
14. Third party sites
Our site has links to other websites not owned or controlled by us. We are not responsible for these sites or the consequences of you going on to those sites.
15. Contact us
For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact:
Lunar & Sol
99 Brewers Road, Bentleigh VIC 3204
Email: hello@lunarandsol.com